Faq: Frequently asked questions - Terrachevive.com
iten+39 3283619915 [email protected]

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iten+39 3283619915 [email protected]

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Frequently asked questions

Which are the cancellation policies for the tours offered?

  • Cancellation until 15 days before the experience: no charge.
  • Cancellation up to 7 days prior to the experience: 50% of total cost.
  • Cancellation in the last 6 days prior to the experience: 100% total cost.

What happens if I arrive later than the agreed starting time of the tour?

We always ask our guests to respect the starting time of the tour and by arriving about 10 minutes before the indicated time.
In case of delay, we do not guarantee that the tour will be completed and that its duration will be respected. It is possible to join the tour if it has already started.

How do I book the food and wine experiences by Terrachevive.com?

Terrachevive.com offers different booking methods:

  • by filling in the contact form you will find on the page which describes the specific experience (please find below a picture showed as an example);
  • Food and wine experiences in Puglia Enquiry form Terra Che Vive

  • by filling in the generic contact form. We kindly ask you to specify which kind of experience you are interested in;
  • by sending an email to the following email address [email protected] indicating which experience you are interested in;
  • by contacting the following phone number +39 3283619915;
  • via WhatsApp using the following phone number +39 3283619915;
  • via Instagram and Facebook.

Which are the types experience offered by Terrachevive.com?

Terrachevive.com is a website specialised in searching and offering food and wine experiences, and in particular:

  • tasting tours in farmhouses, cheese factories, delicatessen, bakeries, wineries and wine cellars, oil mills, restaurants, butchers and bars.
    We offer tours in those Apulian business companies which stand our for the quality of their production.
  • Cooking classes where participants can learn the right method of making typical Apulian recipes: fresh pasta, fresh dairy products such as mozzarella and burrata, pizza, focaccia bread, taralli, bread, confectionery products, panzerotti, etc.
  • Booking service for lunches or dinners at farmhouses and restaurants with tasting of typical Apulian menus.
  • Private chef service for the preparation of lunches or dinners at accommodation facilities, private villas, B&B, hotels, etc.
  • Private cooking classes in accommodation facilities, private villas, B&B, hotels, farmhouses, etc.
  • Several-days travel packages with external technical direction.
  • Bike tours to discover Apulian coastal stretches and rural landscapes. The tours include food and wine tastings.
  • Sailboat, catamaran and fishing boat trips to discover the natural beauties of the Adriatic and Ionian coastal stretches.
  • Customised services to meet the customers’ needs. The food and wine experiences offered are open to solo travellers, families with children, tour operators, travel agencies, travel planners, team building activities, school classes, etc.
  • Ad hoc experiences to celebrate anniversaries and honeymoon in Puglia.

What is the minimum number of participants required for an experience? Do you offer experiences for solo travellers?

Our experiences can be booked even by solo travellers. Solo participants can have the possibility to join a bigger group, where already existing, or to request a private tour.

What is the maximum number of participants allowed?

It depends on the type of experience and location hosting it. It is not possible to give a rough indication.

In which language are the tours offered?

All experiences by Terrachevive.com are offered in Italian and English. We can provide interpreters upon request for other languages.

Are the tours private or public?

We offer both types of tour.

What is the difference beetwen a private tour and an open tour?

PRIVATE TOUR: runs exclusively for you, your own families or friends without other people.

GROUP TOUR COST: other people could add.

Where are the experiences held?

We offer tours in Apulian business companies which stand out for the quality of their production, and in particular in farmhouses, cheese factories, delicatessen, bakeries, wineries and wine cellars, oil mills, restaurants, butchers and bars.

How can I pay?

The payment methods differ according to the type of experience and the number of participants. The following payment methods are accepted:

  • Paypal;
  • Bank transfer;
  • Credit card;
  • Revolut;
  • Cash;
  • Sumup.

    Is there a minimum age required to join the experiences?

    There is no minimum age required to join our experiences. The only requirement is for parents to take care of their children during the experience and for children to behave properly in order not to disturb other participants and/or the people engaged in their work activities.

    Are the experiences suitable for families with children?

    Families and children are always welcome because the majority of our experiences are held outdoor, in charming rural settings where most of the times there are animals on the farm or in the wild.
    We offer educational tours where, in addition to the informative aspect, we also take care of the purely entertaining one, so that the time spent together is as enjoyable as possible for both adults and children.

    Who are Terrachevive.com customers?

    Solo travellers, couples, families, families with children, tour operators, travel agencies, travel planners, companies for team building activities, people who have chosen Puglia as travel destination for their honeymoon or to celebrate an anniversary, school groups.
    The heterogeneity of the experiences we offer allows us to meet the needs of a very wide audience.

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